FCADV Hotline Manager

The FCADV Hotline Manager possesses at minimum, a Bachelor’s Degree and three years of experience providing direct services for survivors of domestic violence, or high school/equivalency diploma and four years providing direct services for survivors of domestic violence. This position also requires a minimum of one year successful supervisory experience. The candidate will have knowledge of the root causes of violence against women and oppressed groups, proven training experience, knowledge of phone systems, call center software, database technology, and excellent writing and organizational skills. The Hotline Manager is responsible for the operations of the Florida Domestic Violence Hotline which is a 24-hour, trilingual hotline. The Manager conducts direct supervision of Florida Domestic Violence Hotline Advocates, training and technical assistance to Florida’s 42 certified domestic violence centers, and creates awareness and outreach materials. The Manager is regularly on-call for the hotline and covers shifts on nights, weekends, and holidays as needed. This job is based in Tallahassee, Florida and requires limited in-state and national travel. Please see full description of FCADV Hotline Manager for application instructions.